Policies, Terms and Conditions
Terms and ConditionsPlease be forewarned, refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair products.
Due to the nature of our products, All Sales Are Final.
Payment Terms: Terms of payment are always 100% upfront.
- Acceptable Payment Forms: We accept Visa, Master Card, American Express, Discover,E-Check and Paypal. We process payments securely via Authorize.net and Paypal. If you do not have a Paypal account you can still purchase from our site. However if you prefer to use Paypal you can do so by logging in from the payment page. The billing name on your credit card statement will read DiamondDoll.
Order Processing: We normally ship orders within 2-3 business days of payment. Please be advised that processing can and may take up to 7-10 business days for Brazilian/Cambodian and 15 business days for Filipino before your item is shipped. You will receive a confirmation email confirming receipt of payment and order. We do not guarantee shipment of your item before the 7-10/15 business days are up.
Product Availability: Terms of sale are based on availability. If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternative product that may be available. If we are unable to offer you a suitable replacement and you wish to terminate the sale we will refund the amount charged.
Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Shipping: We ship to all U.S. locations, territories, Canada, United Kingdomn and Internationally. All products are shipped via USPS Priority Mail/International Priority or UPS. Delivery is between 2-3 days (in the U.S.) and 6-10 days (internationally) in most cases. Please allow up to 5 days (U.S.) and 15 days (internationally) to receive your package. All shipments come with delivery confirmation and a tracking number will be emailed to you upon shipment of your package.
Once your order is shiped we will not be held responsible for any lost or damaged pacakages. Please contact USPS if you have any shipping concerns (1-800-ASK-USPS / 1-800-275-8777)
- Shipping Delays: For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us: firstname.lastname@example.org.
- Return Shipments: Any item returned to Diamond Dolls Hair Co. will be returned to customer upon receipt. Customer is responsible for all return shipping charges plus a 5% handling fee. If return of shipment is the fault of Diamond Dolls Hair Co. there will be no addition fees and package will be shipped back to customer. Diamond Dolls Hair Co. will investigate all shipping errors and contact customer to verify correct shipping information.
- Customs, Taxes, and other fees: Customer is responsible for all customs, taxes and other fees that may be incurred after package is shipped.
Cancelling an Order: You may request an order cancellation within 24 hours of placing an order provided the order has not already been processed and shipped. Simply send us an email to email@example.com, please include your name, order number and place "CANCELLATION" in the subject area. You will receive a full refund to your Credit Card/Paypal account.
Return policy: We take great pride in our products and want to ensure your satisfaction. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you've received a product that is truly defective and unusual you must contact us within (5) five days of receipt of the merchandise. Send us an email to firstname.lastname@example.org. Please include your name order number, a brief description of your issue and place "RETURN" in the subject line.
Although no refunds are permitted we will address the quality issue at once. We will require you to provide photos of the defective hair. If the product you've received is deemed to be defective by our team we will ask that you return the hair. Once we've had a chance to examine it for ourselves we will send a replacement immediately.
If an incorrect product was sent to you we will send you a return label for the merchandise you received. Once we have received it back we will send an immediate replacement.
Exchanges: No refunds will be permitted. However Diamond Dolls Hair Co., at its sole discretion, will exchange products or portions of a product under the following conditions:
Exchange Time Frame: You must contact us within 5 days of receipt of product(s). Any exchange request after 5 days will NOT be honored.
- Restocking Fee: You will be assessed a 15% restocking fee for the unwanted product.
- Product must be in original condition: Product should be unused and in its original condition; unwashed and not combed, picked brushed or otherwise altered. According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. If the product you are trying to exchange is received in any other condition it will be returned to you in the same method as your original order at your expense.
- Replacement Value: Product must be exchanged for something of equal or greater value. Please be forewarned, no credit will be given if you select a replacement of a lesser value.
- Shipping Charges: You will be required to pay shipping back both ways. In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
All images displayed on the www.DiamondDollsHair.com website are either the property of, or used with permission by Diamond Dolls Hair Co. Use of these images by you or other third parties is prohibited unless expressly permitted by Diamond Dolls Hair Co. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.
DISCLAIMER OF WARRANTIES: All Products Sold "AS-IS" or "With All Faults"
DIAMOND DOLLS HAIR CO. IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY DIAMOND DOLLS HAIR CO. ARE NOT MANUFACTURED BY DIAMOND DOLLS HAIR CO. THESE PRODUCTS ARE SOLD WITH OUT MANUFACTURER'S WARRANTY.
ALL ITEMS SOLD THROUGH DIAMONDDOLLSHAIR.COM ARE SOLD "AS-IS" OR "WITH ALL FAULTS". THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, NOT THE MANUFACTURER, DISTRIBUTOR, OR DIAMONDDOLLSHAIR.COM, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.
LIMITATIONS OF LIABILITY: DIAMOND DOLLS HAIR CO. DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FOURTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE OR THE PROVISION OF SERVICES AND SUPPORT. DIAMOND DOLLS HAIR CO. WILL NOT BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES EVEN IF ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. THIS LIMITATION OF LIABILITY APPLIES TO BOTH PRODUCTS AND SERVICES. CUSTOMER AGREES THAT IN ALL CIRCUMSTANCES DIAMONDDOLLSHAIR.COM'S MAXIMUM LIABLILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. DIAMOND DOLLS HAIR CO. SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT DIAMONDDOLLSHAIR.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
You are free to visit/browse this website without providing any "Personal Information". However in order to inquire about products, services, or to place an order through this website you are required to register and/or provide Diamond Dolls Hair Co. with "Personal Information". From time to time we may offer contests or surveys on the website which may require visitors to provide "Personal Information". Participation in these activities is voluntary so you can choose whether or not to give us this information.
Our site uses forms to request information from visitors. Participation in the completion of these forms is voluntary and any information you disclose will be held as confidential. Contact information from any forms is used or will be used solely for processing purposes or to send information about our company to our customers. The customer's contact information is also used to communicate with the customer when necessary.
The Website may also provide you with features that require specific information to be provided in order to use that feature. For example, we may offer you the ability to sign up to receive newsletters or other alerts to be sent to your email address or cell phone and would ask for that contact information to deliver you the service you requested.
Use of Information
Tell-A-Friend - If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Diamond Dolls Hair Co. does not store, this information. The tell a friend link is a third party service and is not affiliated with Diamond Dolls Hair Co.
Diamond Dolls Hair Co. uses reasonable security methods to protect the user data that we collect and store. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.
If you have any questions about our Polices, Terms and Conditions, privacy statement, the practices of this site, or your dealings with this Site, please do not hesitate in contacting us via email at email@example.com
Last Updated: February 6, 2013